Program Description

Working families experiencing homelessness begin their journey to self-sufficiency in the Shelter Phase, either at Plaza Place or in a Charlotte Family Housing (CFH)-approved hotel. While in the Shelter Phase, families are empowered to manage a household budget, establish healthy routines, and become more involved in their children's education-all of which improve the quality of a child's educational experience and can help improve academic performance. Families also begin to work with their social workers, who provide wraparound supportive services. They address barriers to family stability and facilitate pathways to financial literacy, education, health and wellness, and job readiness. CFH is a trauma-informed agency that employs nationally recognized practices to help families heal from the trauma of poverty and homelessness. CFH organizes our services in ways that address and mitigate the effects of traumatic stress.

Plaza Place is a 15-bedroom house that provides short- term shelter for homeless families while providing comprehensive support. All families have their own bedroom and most have their own bathroom (smaller families may share a bathroom). Each family has access to a small refrigerator and cabinets to store their own food and is responsible for cooking their own meals.