Mission & Core Values


Our Mission:

Our mission is to empower families to achieve long-term self-sufficiency through shelter, housing, supportive services, and advocacy.

Our Core Values:


  • Empowerment

    We believe in the strength and the capability of the families we serve. We build upon our families’ strengths to help them forge a sustainable path to self-sufficiency. We will not do anything for a family that they can do for themselves. We believe in giving a hand up, instead of a hand out.

  • Advocacy

    We purpose to raise awareness of the need to invest in and empower those who are considered invisible. They are moms and dads who fill critical roles in our community, and are often considered the working poor. These hardworking parents are the backbone of our economy. We understand the importance of obtaining support for our families in the public and private sector, to build and strengthen our community, one family at a time.

  • Stewardship

    We commit to be faithful stewards of the resources entrusted to us to benefit our families.

  • Innovation

    We are not limited to conducting business as usual. We employ inventive and effective strategies to provide holistic support and resources to our families. We pursue continuous process improvement, technology enhancements and creative problem-solving. We focus on implementing evidence-based efforts including a two-generation approach, trauma-informed care and Triple P parenting training.

  • Collaboration

    We believe in the power of “we.” We work with various partners including other nonprofit organizations, housing providers and volunteers to provide information and access to resources for our families.


How We Work:

Charlotte Family Housing’s strategic model leverages three critical methods to achieve long-term success, stability, and self-sufficiency for the families we serve:

  1. Housing families: Families' immediate needs are met through temporary shelter in one of three facilities: Elizabeth House, Hawthorne Place, and Plaza Place. Here they have safe, decent housing and can begin moving toward stabilization and independent living. During the shelter phase of the program, housing resource coordinators connect families with permanent housing through a network of nearly 70 partner housing provider/landlords in 25 zip codes across the city. We work with participating housing provider/landlords and provide rental subsidies that span the gap between the families' earning capacity and the market rental rate until they can sustain housing on their own.
  2. Building Partnerships: Once families transition from shelter to housing, the clinical work to address their fundamental issues begins. Throughout the program, clients partner with Masters-level social workers, who work with the family as a whole to address challenges beyond housing, including mental health, physical wellness, job-readiness, budgeting, education and other barriers to family stability. Trained volunteers, often from the faith community, also provide intentional networks of support to guide families forward.
  3. Empowering Change: Charlotte Family Housing's mission is based on fostering independence instead of enabling dependence. We offer vital tools such as matched savings accounts, micro-loans for qualified emergencies, auto loans at below-market rate, and a holiday store where families budget for and purchase gifts for a fraction of the retail price.