Mission & Core Values

Our Mission:

Our mission is to empower working families experiencing homelessness to achieve life-long self-sufficiency through shelter, housing, supportive services, and advocacy.

Our Core Values:



We believe in the strength and the capability of the families we serve. We build upon our families' strengths to help them forge a sustainable path to self-sufficiency. We will not do anything for a family that they can do for themselves. We believe in giving a hand up, instead of a hand out.


We endeavor to raise awareness about homeless families. They are mothers and fathers who fill critical roles in our community, and are considered the working poor. These hardworking individuals are the backbone of our economy and community. We understand the importance of obtaining support for our families in the public and private sectors; to build and strengthen our community one family at a time.


We are committed and dedicated stewards of the resources entrusted to us to benefit our families.


We are not limited to conducting business as usual. We execute inventive and effective strategies to provide wraparound support and resources to our families. We pursue continuous process improvement, technology enhancements and creative problem-solving. We focus on implementing evidence-based efforts including a two-generation approach, trauma-informed care and Triple P parenting training.


CFH believes in the power of "we." CFH works with various partners: nonprofit organizations, housing providers and volunteers to provide information and access to resources for our families.

How We Work:

Charlotte Family Housing's strategic model utilizes three crucial components to help the families that we serve achieve life-long success, stability, and self-sufficiency:

  1. Housing families: Families begin their journey to upward economic mobility in the shelter phase, either at one of CFH's two HUD-compliant shelter facilities or in a CFH- approved hotel. Families can then concentrate on short-term and long-term goals without worrying about where their children will sleep each night. Annually, around 65% of the individuals CFH serves are children and our shelter facilities truly become their temporary homes. CFH assists people leaving shelters to obtain transitional subsidized housing, ultimately preparing them for long-term sustainable and unsubsidized housing within a year or two. Housing resource coordinators connect families with housing through a network of over 70 partner housing providers in 21 zip codes.
  2. Partnership and Counseling: In collaboration with several community partners, CFH's licensed clinical social workers provide wraparound supportive services for each family. They address barriers to family stability and facilitate pathways to financial literacy, education, health and wellness, and job readiness. CFH is a trauma-informed agency that employs nationally recognized practices to help families heal from the trauma of poverty and homelessness.
  3. Empowering Tools: CFH employs a two-generation approach focused on fostering independence instead of enabling dependence. Through social worker-led programming and counseling, financial literacy training for parents and children, collaboration with community partners, and volunteer support, all family members over 18 years of age gain access to living-wage employment, establish financial goals, and achieve long-term financial stability