Mission & Core Values


Our Mission:

Our mission is to empower families to achieve life-long self-sufficiency through shelter, housing, supportive services and advocacy.

Our Core Values:


  • Empowerment

    We believe in the strength and the capability of the families we serve. We build upon our families’ strengths to help them forge a sustainable path to self-sufficiency. We will not do anything for a family that they can do for themselves. We believe in giving a hand up, instead of a hand out.

  • Advocacy

    We endeavor to raise awareness about homeless families. They are mothers and fathers who fill critical roles in our community, and are considered the working poor. These hardworking individuals are the backbone of our economy and community. We understand the importance of obtaining support for our families in the public and private sectors; to build and strengthen our community one family at a time.

  • Stewardship

    We are committed and dedicated stewards of the resources entrusted to us to benefit our families.

  • Innovation

    We are not limited to conducting business as usual. We execute inventive and effective strategies to provide holistic support and resources to our families. We pursue continuous process improvement, technology enhancements and creative problem-solving. We focus on implementing evidence-based efforts including a two-generation approach, trauma-informed care and Triple P parenting training.

  • Collaboration

    CFH believes in the power of “we.” CFH works with various partners: nonprofit organizations, housing providers and volunteers to provide information and access to resources for our families.


How We Work:

Charlotte Family Housing's strategic model leverages three critical methods to achieve life-long success, stability, and self-sufficiency for the families we serve:

  1. Housing families: Families begin their journey to upward economic mobility at one of CFH's three HUD-compliant shelter facilities. Families can then concentrate on short-term and long-term goals without worrying about where their children will sleep each night. Over 60% of the individuals CFH serves are children and our shelter facilities truly become their temporary homes. CFH assists people leaving shelters to obtain transitional housing, ultimately preparing them for long-term sustainable and unsubsidized housing within a year or two. Housing resource coordinators connect families with housing through a network of nearly 70 partner housing providers in 25 zip codes.
  2. Partnership and Counseling: In collaboration with community partners, clinical social workers provide holistic and wrap around services; addressing barriers that affect family stability and facilitating pathways to find literacy, education, health and job readiness.
  3. Empowering Tools: CFH's two-generation approach incorporates tools such as: matched savings accounts, educational scholarships, empowering events, financial literacy education for parents and children, socio-emotional learning curricula, enrichment programs for children, support, and Hope Teams; that facilitate healthy relationships, increase social capital, and serve as reliable support systems.